Law Enforcement Requests Report Microsoft: Calendar Year 2012 This data set is for Microsoft services excluding Skype. Total # of Requests Accounts/ Users Specified in Requests Some Customer Data Disclosed Requests Resulting in Requests Resulting in Disclosure of Content Disclosure of Only Subscriber/Transactional (Non-Content) Data % TOTAL # % # No Customer Data Disclosed Requests Resulting in Requests Resulting in Disclosure of No Customer Disclosure of No Customer Data (No Data Found) Data (Request Rejected for Not Meeting Legal Requirements) % # % # 56,388 16.8% 11,852 1.2% 866 70,665 122,015 2.2% 1,558 79.8% 769 1,279 0.0% 0 85.7% 659 14.3% 110 0.0% 0 Australia 2,238 3,081 0.0% 0 84.9% 1,899 14.1% 316 1.0% 23 Belgium 727 1,140 0.0% 0 86.5% 629 13.5% 98 0.0% 0 2,214 4,176 0.3% 7 84.1% 1,862 15.5% 343 0.1% 2 Canada 103 385 1.0% 1 93.2% 96 4.9% 5 1.0% 1 Chile 530 791 0.0% 0 84.3% 447 15.7% 83 0.0% 0 Colombia 227 623 0.0% 0 83.3% 189 16.7% 38 0.0% 0 Costa Rica 98 152 0.0% 0 92.9% 91 7.1% 7 0.0% 0 Czech Republic 19 27 0.0% 0 84.2% 16 15.8% 3 0.0% 0 128 191 0.0% 0 86.7% 111 13.3% 17 0.0% 0 Dominican Republic 17 228 0.0% 0 100.0% 17 0.0% 0 0.0% 0 Ecuador 59 95 0.0% 0 96.6% 57 3.4% 2 0.0% 0 9 10 0.0% 0 88.9% 8 11.1% 1 0.0% 0 56 328 0.0% 0 96.4% 54 3.6% 2 0.0% 0 France 8,603 17,973 0.0% 0 85.7% 7,377 14.2% 1,221 0.0% 4 Germany Argentina Brazil Denmark El Salvador Finland 8,419 13,226 0.0% 0 84.2% 7,088 15.8% 1,326 0.1% 5 Greece 9 11 0.0% 0 66.7% 6 33.3% 3 0.0% 0 Guatemala 2 4 0.0% 0 100.0% 2 0.0% 0 0.0% 0 Hong Kong 1,041 1,049 0.0% 0 79.0% 822 20.7% 216 0.3% 3 123 175 0.0% 0 82.9% 102 17.1% 21 0.0% 0 8 9 0.0% 0 87.5% 7 12.5% 1 0.0% 0 418 594 0.0% 0 88.5% 370 10.5% 44 1.0% 4 Ireland 72 222 6.9% 5 63.9% 46 26.4% 19 2.8% 2 Israel 54 141 0.0% 0 85.2% 46 14.8% 8 0.0% 0 Hungary Iceland India Italy 1,519 2,098 0.0% 0 83.0% 1,261 17.0% 258 0.0% 0 Japan 572 766 0.0% 0 94.1% 538 5.4% 31 0.5% 3 Korea 616 1,091 0.0% 0 81.3% 501 18.7% 115 0.0% 0 Luxembourg 55 81 0.0% 0 87.3% 48 12.7% 7 0.0% 0 Malta 75 79 0.0% 0 89.3% 67 10.7% 8 0.0% 0 1,323 2,979 0.0% 0 90.2% 1,194 9.8% 129 0.0% 0 Netherlands 859 1,438 0.0% 0 78.1% 671 21.8% 187 0.1% 1 New Zealand 64 128 1.6% 1 71.9% 46 23.4% 15 3.1% 2 Norway 187 426 0.0% 0 89.8% 168 9.6% 18 0.5% 1 Panama 26 32 0.0% 0 92.3% 24 7.7% 2 0.0% 0 Peru 84 257 0.0% 0 92.9% 78 7.1% 6 0.0% 0 Poland 70 110 0.0% 0 78.6% 55 21.4% 15 0.0% 0 Portugal 548 710 0.0% 0 85.6% 469 14.2% 78 0.2% 1 Singapore 179 553 0.0% 0 93.9% 168 6.1% 11 0.0% 0 Slovakia 28 29 0.0% 0 89.3% 25 10.7% 3 0.0% 0 Slovenia 1 1 0.0% 0 0.0% 0 100.0% 1 0.0% 0 1,981 3,400 0.0% 0 84.2% 1,668 15.7% 312 0.1% 1 Mexico Spain Sweden Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuala 326 552 0.0% 0 89.9% 293 10.1% 33 0.0% 0 4,381 8,305 0.0% 0 86.3% 3,779 13.7% 602 0.0% 0 83 105 0.0% 0 88.0% 73 12.0% 10 0.0% 0 11,434 14,077 0.0% 0 78.7% 8,997 21.3% 2,433 0.0% 4 9,226 14,301 0.0% 0 76.5% 7,057 23.0% 2,119 0.5% 50 11,073 24,565 13.9% 1,544 65.0% 7,196 14.2% 1,574 6.9% 759 1 1 0.0% 0 100.0% 1 0.0% 0 0.0% 0 11 21 0.0% 0 90.9% 10 9.1% 1 0.0% 0 Law Enforcement Requests Report Skype This data set is for Skype only. Calendar Year 2012 Accounts/Identifiers Specified in Requests Total # of Requests TOTAL Argentina Requests Resulting in Disclosure of Content July 2012 - December 2012 Accounts Specified in Provided Guidance to Requests Where Compliance Law Enforcement Team Found No Data 0 2,847 4,713 15,409 2 5 0 501 1 1 Armenia 2 6 0 3 0 Australia 195 424 0 118 8 10 18 0 0 4 Austria Belarus 5 35 0 0 0 Belgium 39 165 0 45 3 Brazil 8 36 0 1 0 Bulgaria 7 15 0 6 2 Canada 20 58 0 5 12 6 50 0 2 0 Czech Republic 33 109 0 23 1 Denmark 16 41 0 9 5 Estonia 6 12 0 2 0 Finland 7 9 0 2 0 France 402 827 0 110 27 Germany 686 2,646 0 475 70 Greece 9 11 0 3 0 Hong Kong 0 0 0 0 3 Hungary 7 28 0 2 0 Iceland 2 4 0 1 1 53 101 0 47 10 China India Ireland 4 7 0 0 2 Israel 10 14 0 0 0 Italy 96 648 0 171 27 Japan 40 88 0 17 45 Korea 7 9 0 0 3 Latvia 5 60 0 0 0 Lebanon 1 1 0 0 0 Lithuania 8 35 0 2 0 Luxembourg 98 446 0 0 3 Malta 5 9 0 5 0 Mexico 3 10 0 2 0 Netherlands 2 2 0 0 0 New Zealand 1 2 0 0 1 Norfolk Island 0 0 0 0 1 Norway 14 23 0 0 2 Pakistan 0 0 0 0 2 Poland 17 42 0 18 5 Portugal 1 1 0 0 0 Puerto Rico 2 4 0 0 0 Qatar 2 5 0 0 0 Russian Federation 2 5 0 1 0 Singapore 4 5 0 1 0 Slovakia 1 1 0 0 0 Slovenia 1 3 0 2 0 South Africa 1 6 0 0 0 South Georgia 0 0 0 0 1 Spain 11 40 0 2 4 Sweden 43 150 0 5 4 Switzerland 74 148 0 42 10 316 1,499 0 247 3 Tanzania 1 1 0 0 0 Ukraine 5 10 0 1 0 United Arab Emirates 1 1 0 0 1 United Kingdom 1,268 2,720 0 444 40 United States 1,154 4,814 0 1,032 210 Taiwan Please see our blog for more details on why Skype data is reported differently from the rest of Microsoft and our plans to align reporting going forward. Law Enforcement Requests Report Data Glossary of Terms Total Number of Requests The number of criminal requests received from a law enforcement agency and/or court seeking customer data. Examples of the types of requests include a subpoena, a court order, and a warrant. Accounts/Users Specified The total number of usernames, accounts, or other identifiers that were specified in the requests received. One law enforcement request could include the names of multiple users, and/or could include multiple accounts associated with a single user. For example one user could have multiple accounts - such as an Outlook.com E-mail account, an Xbox Gamertag, a Microsoft Account ID, or an Xbox serial number. Requests Resulting in Disclosure of Content The number of court orders Microsoft found to be lawful, and therefore disclosed at least some customer content. Such content could include the subject or body of an email, photos stored in SkyDrive, address book information, and calendars. In most cases, a court order that requires the disclosure of customer content will also require the disclosure of non-content information (see definition below). Requests Resulting in Disclosure of Only Subscriber/Transactional (Non-Content) Data The number of law enforcement requests determined to be lawful, and therefore only non-content information was disclosed. Non-content information could include the user's name, billing address, IP history, etc. Requests Resulting in Disclosure of No Customer Data (Request Rejected for Not Meeting Legal Requirements) The number of law enforcement requests and/or court orders Microsoft rejected because we determined they failed to satisfy the relevant legal requirements. As a result, no data of any kind was disclosed. Requests Resulting in Disclosure of No Customer Data (No Data Found) The number of law enforcement requests and/or court orders where the Microsoft Compliance Team found no data in our systems related to the request and/or order, and therefore disclosed no customer information to law enforcement. Percentage All percentages are calculated by dividing the associated column by the Total Number of Requests. Accounts Specified in Requests Where Compliance Team Found No Data The number of times the Skype compliance team searched for a username or other identifier (e.g., PSTN number) specified in a valid law enforcement request but found no data. Provided Guidance to Law Enforcement The number of times the Skype compliance team provided general guidance to a domestic or foreign law enforcement agency, either in response to a rejected request or general questions, about the process for obtaining Skype user data.