Here, Bursch appears to conflate two cases into one. The State Journal spoke to a former DHHS employee from Barry County, Samantha Hunt, who said she inherited cases in 2015 from what a supervisor called "the ghost load." She said the cases weren't being worked, and gave the example of parents investigated for substance abuse who hadn't been drug-tested for months. In a separate case, the State Journal spoke to a Delton father, Jamie Wells, who told a reporter he couldn't reach anyone at DHHS for months while the case against him was ongoing. Bursch, however, describes them as the same case. In an email to the State Journal, DHHS spokesman Bob Wheaton said the department believes Bursch was referring to each county as a "case," and recognized that the case described by Hunt and Wells' case were separate caseworker files.