Of the SIX "force options? available to police officers - Presence, Words, Empt - Hand Control, Chemicals, Batons or and Firearms - on Presence and Words can promise a non?violent resolution to street encounters. In addition, only these two have the power to reduce vicarious liability suits, improve citizen relations, and increase officer safety. Officers to date have received little or no specific training in the use of Appropriate Presence and Words as force 0 tions. Daily, officers must attempt to GENERATE VOLUNTAR COMPLIANCE from difficult people, and we should train our officers in this most difficult and important art. The cost of neglecting such trainin will be measured in blood, money, and public opinion. Our 0 ficers must be as competent with words as they are with firearms.