Contact: All the ways to get in touch

We're here to help you with DocumentCloud accounts or questions about the service. There are several ways to get in touch with us; check the section below that best fits what you need.

Getting a DocumentCloud account

Currently, DocumentCloud is available to anyone who reports on primary source documents. Most users are in news organizations, but we do provide accounts for those who do document-based investigative reporting outside of a traditional newsroom. If that's you, we'd be glad to have you join. Please show us some of your reporting and tell us about the kind of documents you work with.

To get an account:

If your organization is already a DocumentCloud contributor, a person at your site with administrative privileges on DocumentCloud can create an account for you. If you don't know who that is, we can help you. Email us at support@documentcloud.org.

If your organization is not yet a DocumentCloud contributor, you can request an account. We ask two things of prospective users: permission to add your newsroom to our public list of document contributors and a note (email is fine) from your editor or editorial director confirming that they understand you'll be contributing documents to a public catalog and approve your participation in DocumentCloud. Once we get the go-ahead from your editor, expect to be up and running within two weeks.

Technical Support

You'll find the answers to most of your DocumentCloud questions in our Help documents, such as how to publish documents and how to collaborate.

If you can't find the answer there, feel free to email us at support@documentcloud.org.

If you need help implementing our software components (e.g., Jammit, CloudCrowd, Underscore.js, Backbone.js, Docsplit, or Pixel Ping) please file an issue directly on Github.

Feature Requests and Bug Reports

We welcome DocumentCloud bug reports and feature requests at UserVoice.

General Questions

For non-technical questions or general help, please email info@documentcloud.org or phone (202) 505-1010.